Privacy Policy

At Sydney Explorer, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We collect several types of information from and about users of our website, including:

  • Personal Information: Name, email address, phone number, and other contact details you provide when filling out forms or contacting us.
  • Travel Preferences: Information about your travel plans, interests, and preferences that you share when customizing your Sydney experience.
  • Usage Data: Information about how you interact with our website, including pages visited, time spent on the site, and links clicked.
  • Device Information: Data about the device you use to access our website, including IP address, browser type, operating system, and other technical identifiers.

How We Collect Information

We collect information through various methods, including:

  • Direct Interactions: Information you provide when filling out forms, subscribing to our newsletter, or contacting us.
  • Automated Technologies: Cookies, web beacons, and similar tracking technologies that collect data about your browsing actions and patterns.
  • Third Parties: We may receive information about you from third-party service providers, business partners, or publicly available sources.

How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, personalize, and improve our website and services
  • Respond to your inquiries and fulfill your requests
  • Send you updates, newsletters, and marketing communications (if you've opted in)
  • Process bookings and reservations
  • Conduct research and analysis to improve our offerings
  • Protect our website, services, and users from fraudulent or illegal activities
  • Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

We use the following types of cookies:

  • Essential Cookies: Necessary for the website to function properly.
  • Analytical/Performance Cookies: Allow us to recognize and count visitors and see how they move around our website.
  • Functionality Cookies: Enable the website to remember choices you make and provide enhanced features.
  • Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow.

Data Sharing and Disclosure

We may share your personal information with:

  • Service Providers: Third parties that help us operate our website, conduct our business, or provide services to you.
  • Business Partners: Hotels, tour operators, and other travel service providers to fulfill your bookings and reservations.
  • Legal Requirements: When required by law, court order, or governmental regulation.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this policy.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access to your personal data
  • Correction of inaccurate or incomplete data
  • Deletion of your personal data
  • Restriction or objection to processing
  • Data portability
  • Withdrawal of consent

To exercise these rights, please contact us using the details provided at the end of this policy.

Marketing Communications

We may send you marketing communications about our products, services, and events that we believe may be of interest to you. You can opt out of receiving these communications at any time by:

  • Clicking the "unsubscribe" link in any marketing email we send
  • Contacting us directly using the information provided below

Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your country. By using our website, you consent to the transfer of your information to Australia and other countries where we operate.

Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Sydney Explorer
Level 8, 23 O'Connell Street
Sydney NSW 2000, Australia
Email: [email protected]
Phone: +61 2 9238 7100

Last Updated: May 15, 2024